Top questions:

    My username/password is not working?

    If you have received a system message on the screen saying that your username (email) or password is incorrect please check the following:

    • you are using lower case or capital letters where necessary because passwords are case sensitive
    • you do not have spaces at the beginning or at the end of your email address or password
    • you have confirmed your email address by using the activation link that was sent to your email
    • you have not received an email notification from your customer support team about terminating your membership.

    If you still experience difficulties please contact our Customer Support team quoting your email address and website url.

    What is the difference between free member and paid member?

    Gigolo.com has two types of membership – Free Trial and Gold. Gold members can subscribe to VIP.

    Trial members can:

    • create and update their own profiles
    • add or remove pictures and videos to/from their profiles
    • browse the website
    • view other members' default pictures
    • send and respond to chat requests from VIP users
    • send and receive winks
    • add members to Friends and Blocked
    • update profile settings
    • receive latest matches to the external mailbox

    Gold members can:

    • have all the features that Trial members have
    • send and reply to an unlimited number of emails and winks
    • view other members' galleries
    • use text, voice and video chat without restrictions
    • become a VIP

    VIP members can do everything a Gold member can do plus:

    • get that special touch to be different and stand out from the crowd
    • get highlighted in all of the other members' search results and galleries
    • be featured on other members' home pages
    • get highlighted in members' mailboxes
    • can communicate with both Gold and Trial members
    • have priority listing on the website
    • get listed in dedicated Featured profiles galleries
  • Types of subscriptions to the site

    What is the difference between free member and paid member?

    Gigolo.com has two types of membership – Free Trial and Gold. Gold members can subscribe to VIP.

    Trial members can:

    • create and update their own profiles
    • add or remove pictures and videos to/from their profiles
    • browse the website
    • view other members' default pictures
    • send and respond to chat requests from VIP users
    • send and receive winks
    • add members to Friends and Blocked
    • update profile settings
    • receive latest matches to the external mailbox

    Gold members can:

    • have all the features that Trial members have
    • send and reply to an unlimited number of emails and winks
    • view other members' galleries
    • use text, voice and video chat without restrictions
    • become a VIP

    VIP members can do everything a Gold member can do plus:

    • get that special touch to be different and stand out from the crowd
    • get highlighted in all of the other members' search results and galleries
    • be featured on other members' home pages
    • get highlighted in members' mailboxes
    • can communicate with both Gold and Trial members
    • have priority listing on the website
    • get listed in dedicated Featured profiles galleries
  • How do I turn off auto-renewal?

    How do I cancel recurring billing?

    Canceling your paid subscription will put restrictions on your profile and you may miss an opportunity to get to know that special someone out there. If you still want to stop billing go to Profile >> Account details >> Cancel billing, and choose the subscription you want to cancel. Then follow the procedure on the web-site.

  • How do I change my email address?

    How do I change my email address?

    Keep your email communication with other members private. You can change your email address at any time by going to Profile >> Account details page. We will send you a new password to confirm your email address. Please, go to your new external mail box and login to the site using your new login information for the changes to become active.

  • How do I remove my profile?

    How do I delete my profile?

    If you decide to leave Gigolo.com because you have found someone or just want to have a break you can delete your profile by going to Profile >> Account details and click on the Remove account button. We would really appreciate your feedback on why you are leaving to help us improve our service. Please note that your profile cannot be deleted before all active membership subscriptions are cancelled.

  • How do I contact your Customer Service Department?

About the website

  • About the company

    About the company

    Gigolo.com is a part of a major dating network called Dating Factory. Our system has incorporated years of design experience in online dating and latest WEB2 methodology to create safe, enjoyable and easy to use dating websites. Our main priority is to keep our end users happy. Advanced technology and communication tools give you instant access to millions of members worldwide and hundreds near to you. Extensive search criteria help you to find exactly what you are looking for. We are constantly adding new features and we would appreciate your feedback about the ones you like the most. We want you to feel comfortable in our growing dating community, our experienced team is with you 24/7 offering support, help and advice. Please feel free to Contact us any time.

  • Data Protection Act

    Data Protection Act

    Dating Factory, as part of Tyche Technologies AG, is regulated by the Swiss Federal Act on Data Protection (DPA)

    This Act is to protect the personal data and the fundamental rights of those individuals about whom data is processed.

  • Website security

    Website security

    Your personal data is stored on the secured servers located in one of the countries of the European Union. It will not be sold or disclosed to any third party. Your contact information will be used only for the purpose of providing the service that you agreed to in gigolo.com's terms and conditions.

    When you submit your credit card information, it gets passed through a secure connection to the payment provider. Your card gets authorized only for the payment you choose yourself on the website.

    All communication between the members of the website is private, secure and not moderated. This is your right to report other members who may abuse the system and their profile will be deleted immediately.

    New members' profiles go through manual approval prior to activation.

  • How are members of this website being verified?

    How are members of this website being verified?

    Members of this website are verified using a few different methods:

    • Automated moderation and restrictions to high risk geographical areas
    • Email address verification
    • Manual moderation of profile description and media content submitted to the website
    • Deletion of members who are reported, by other users, as violating site rules or creating illegal content in their profile or messages.

    Some members may be asked to provide personal ID to verify card payment.

  • Advertising policy

    Advertising policy

    Dating Factory reserves the right to advertise on the Gigolo.com pages, new website features, promotions and products to improve user experience. Third party advertising is allowed in designated areas of the website and emails.

Website Features

  • Search

    Search The Quick Search form is on your home page on the left hand side. You can search by Username, sex, age, country, city or postcode/zipcode and connect with other members in no time.

  • Mail

    Mail

    All communication with members is stored in the secure Mailbox including received, sent and deleted messages.

    Here are all of the ways you can get to know other members:

    Message someone to get to know them better

    Icebreaker is your personalised introductory message. Your profile gets lots of visibility and your matches know that you're interested.

    Summary keeps you updated with your events, such as when someone sends you an email, and changes your favourites make

    Wink at somebody you liked to show them you're interested

    Card is a subtle way to make the first move with a member

    Added to Favorites is a message you receive when somebody adds you to their Favorites

    Profile Info request will be sent by members when they want to know more about you

    Media request is a way to ask members to share their private media with you (such as photos and videos)

    Added Media lets you know who of your matches has added a new photo or video

  • Flirt

    Flirt

    Do you often feel flirtatious? With our new feature, you can flirt with the members you like to find out if they like you too.

    Flirt tab allows you to choose whether you want to flirt with this member or move on to the next candidate. Here you will also find the top Flirts of the week.

    My flirts tab allows you to see all the members that you have chosen to flirt with.

    Flirted with me tab reveals those who consider you flirt-tastic. Be decisive, contact them!

    Mutual is the most interesting tab, where you can see which members share your feelings. Your perfect match might be hidden there somewhere!

Your Profile

  • Useful tips when creating a profile

    Useful tips when creating a profile

    Do you know that interesting profiles with a picture and extensive information attract 20 times more interest than poorly written ones without a photo?

    We would recommend putting your real age and the most recent picture on the profile. It does not have to be professional picture, natural ones attract better reaction. At the end of the day this is how you look in real life and this is exactly how your future partner will see you. Adding videos gives you an extra bonus to show better who you are. Profiles with video are usually much more popular.

    Take your time to write a description. Try to write what you think. Your profile is your digital self – make it as close to your real self as possible.

    Other members would like to know what your expectations are. Try not to be too precise, leave a bit to chance but still give a good impression of your ideal match. It will help to avoid people whom you are not really interested in at all.

    Fill in all the additional criteria which you think are relevant to you. This will help us to send you updates with more accurate matches and also will give very useful information about you to other members.

    Presenting yourself well is the first step towards success on the Gigolo.com

  • Is my profile censored?

    Is my profile censored?

    Yes, each new or updated profile goes through a manual moderation process. We do not moderate your personal information. We only check that the profile does not contain illegal or abusive content in the pictures or profile description. The Data Protection Act does not allow us to show your personal contact details to the general public. You can exchange this information in one-to-one communication with site members.

  • How long does it take to get my profile approved?

    How long does it take to get my profile approved?

    We aim to approve profiles within 2 hours but it can take up to 24 hours in the busiest time and weekends. Please be patient, our moderation system is in place to ensure secure and enjoyable experiences on the Gigolo.com

  • When I will be shown on the search results?

    When I will be shown on the search results?

    Your profile will be shown on the search results straight after it is approved. You will receive email notification from our team notifying you exactly when this happens.

  • How do I make changes in my profile?

    How do I make changes in my profile?

    Making changes in your profile is quick and easy. Go to the Profile tab of the main menu to see your profile exactly how other members see it on the website. Click on the Edit tab near the information you want to change. Make changes and save. Please note that any new pictures and updated profile descriptions will go through our moderation process and it may take a few hours to get approved. You can choose to make your picture open to everyone, private for particular members on request, or restricted to members in your Friends list.

    Uploading your picture is just getting easier! You can now upload a photo or video straight from your webcam in a click of a button. Click here.

  • How do I upload my video?